A 2 hour webinar approved for CEUs by the

AOTA - #02037

NY Board of Physical Therapy

Live credits for NJ PTs/PTA by the NJ Board of PT # 2009 - 009

Objectives to facilitate patient/client goal achievement

1) Develop and improve empathy skills

2) Identify the link between bedside manner/patient satisfaction and health outcomes

3) Measure patient satisfaction in a valid/reliable manner

4) Apply social psychology techniques to improve patient satisfaction

5) Integrate organizational strategies to improve patient satisfaction scores

 

A posttest will be given following the live webinar and emailed following on-demand purchase

A CE certificate will be emailed following posttest completion