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The Science of Bedside Manner and Patient Satisfaction
A 2 hour webinar approved for CEUs by the
AOTA - #02037
NY Board of Physical Therapy
Live credits for NJ PTs/PTA by the NJ Board of PT # 2009 - 009
Objectives to facilitate patient/client goal achievement
1) Develop and improve empathy skills
2) Identify the link between bedside manner/patient satisfaction and health outcomes
3) Measure patient satisfaction in a valid/reliable manner
4) Apply social psychology techniques to improve patient satisfaction
5) Integrate organizational strategies to improve patient satisfaction scores
A posttest will be given following the live webinar and emailed following on-demand purchase
A CE certificate will be emailed following posttest completion
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