Optimizing the Patient Experience

A 1 hour webinar approved for CEUs by the

AOTA - #02034

NY Board of Physical Therapy

Pending live credits for NJ PTs/PTA by the NJ Board of PT

​

Objectives related to professional development

1) Identify the components of bedside manner/ patient satisfaction and their link to healthcare outcomes

2) Apply strategies using social psychology to optimize the patient experience

3) Implement an organizational approach to improve patient satisfaction scores

​

A posttest will be given following the live webinar and emailed following on-demand purchase

A CE certificate will be emailed following posttest completion